Return Policy

Return Commitment

At Allegra K®, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return most items within 30 days of receipt (for most items) for free, as long as they are in new condition with original tags and packaging. We strive to make the return process as convenient as possible.

How To Return?

Option 1: Use a Pre-Paid Return Label (US customer only)

1. Contact Customer Service at cs@allegra-k.com to submit a return request.
2. Receive and print the return label.
3. Follow the instructions to prepare and ship your package.

Option 2: Return on Your Own

1. Contact Customer Service at cs@allegra-k.com to submit a return request.
2. Receive return instructions and prepare your package.
3. Pay the return postage at the time of shipping.

Important Notes

1. Use a traceable shipping service(e.g., USPS, UPS, FedEx) and keep the tracking number for reference.
2. Do not send returns to the address on your package. Contact Customer Service for the correct return address.
3. Returns without a formal request will not be accepted.

Do I Have to Pay for Return Shipping?

1. Shopping in the U.S.

- First return: A free return label is provided (one per customer).

- Additional returns: You are responsible for the return shipping fee, or you can use the provided label with a $5.99 deduction from your refund.

- Quality issues: Allegra K® covers the return shipping fee.

2. Shopping in Australia or Canada

- First return: Allegra K® will reimburse $5.99, and you are responsible for any additional shipping fees.

- Additional returns: You are responsible for the return shipping fee.

- Quality issues: Allegra K® will reimburse $5.99.

3. Shopping in the EU or UK

- You are responsible for the return shipping fee.

Note: The $5.99 reimbursement(if applicable) will be refunded to your original payment account.

How to Exchange?

We offer an exchange service, but it requires manual assistance.

1. Contact Customer Service at cs@allegra-k.com to submit an exchange request.
2. Our team will guide you through the exchange process and assist you step by step.
3. The replacement item will be shipped after we receive the returned product.

Non-Returnable Items

1. Items that have been worn, washed, ironed, stained, or altered, or without original tags.
2. Items marked as non-returnable or free gifts.
3. Sets cannot be returned separately.

Refund Process

- Refunds will be processed within 7 days of receiving the returned package.

- Due to shipping delays, refunds may take an additional 3-5 days to process.

- Refunds will be issued to the original payment method.

- Original shipping fees are non-refundable.

- Any fees due to Allegra K®'s responsibility will be refunded.

Exceptions

If your order falls under the following abnormal conditions, Allegra K® will contact you via cs@allegra-k.com for confirmation:

1. Significant fluctuations in the return amount.

2. Abnormal billing or shipping addresses.

3. Incorrect recipient name or contact information.

4. Fraudulent or false order email addresses.

Allegra K® reserves the right to final interpretation of the return policy.

Any Questions?

Contact Allegra K® Customer Service at cs@allegra-k.com